Cancellation Policy

Hello!

We’re really sorry you were unable to make it to your appointment. Here at Workpoint Massage & Wellness, we were really anticipating your arrival. Our team relies on clients giving us adequate notice in order to fill vacated time slots. When a scheduled time slot goes unfulfilled a patient that requires real medical attention loses their chance to be treated, while therapists also lose the income they rely on to make a living.

In order to compensate for these shortcomings, our cancellation policy requires that you pay 50% of the booking fee if cancelled within 24 hours of the appointment, and a 100% fee if rescheduled or cancelled less than 8 hours, and you were unable to show up to your appointment without any prior notice.

Our dedication to your health and well being goes beyond everything else, and we’d like to thank you for helping us create a more sustainable business model through abiding by these rules and policies. You can avoid cancellation charges altogether by canceling your appointment at least 24 hours prior to the appointment.

Please allow adequate time for travel in order to arrive at your scheduled appointment.

Please consider circumstances such as heavy traffic, construction , accidents, and inclement weather in order to be ready for your appointment at its indicated start time.

In an effort to ensure all clients receive the full amount of time they have reserved for their appointment, we have to deduct your appointment duration and you will be charged full amount of your appointment fee.

Please arrive and be ready for your appointment on time.

Regards,
Workpoint Massage & Wellness